Americans with Disabilities Act

CHAPTER 7: COMMUNICATION ELEMENTS AND FEATURES

ANSI Chapter 7. Communication Elements and Features

701 General

ANSI 701 General

701.1 Scope. The provisions of Chapter 7 shall apply where required by Chapter 2 or where referenced by a requirement in this document.

ANSI 701.1 Scope. Communications elements and features required to be accessible by the scoping provisions adopted by the administrative authority shall comply with the applicable provisions of Chapter 7.

702 Fire Alarm Systems

4.28 Alarms.

ANSI 702 Alarms

702.1 General. Fire alarm systems shall have permanently installed audible and visible alarms complying with NFPA 72 (1999 or 2002 edition) (incorporated by reference, see "Referenced Standards" in Chapter 1), except that the maximum allowable sound level of audible notification appliances complying with section 4-3.2.1 of NFPA 72 (1999 edition) shall have a sound level no more than 110 dB at the minimum hearing distance from the audible appliance. In addition, alarms in guest rooms required to provide communication features shall comply with sections 4-3 and 4-4 of NFPA 72 (1999 edition) or sections 7.4 and 7.5 of NFPA 72 (2002 edition).

EXCEPTION:Fire alarm systems in medical care facilities shall be permitted to be provided in accordance with industry practice.

4.28.1 General. Alarm systems required to be accessible by 4.1 shall comply with 4.28. At a minimum, visual signal appliances shall be provided in buildings and facilities in each of the following areas: restrooms and any other general usage areas (e.g., meeting rooms), hallways, lobbies, and any other area for common use.

4.28.2 Audible Alarms. If provided, audible emergency alarms shall produce a sound that exceeds the prevailing equivalent sound level in the room or space by at least 15 dbA or exceeds any maximum sound level with a duration of 60 seconds by 5 dbA, whichever is louder. Sound levels for alarm signals shall not exceed 120 dbA.

ANSI 702.1 General. Accessible audible and visual alarms and notification appliances shall be installed in accordance with NFPA 72 listed in Section 105.2.2, be powered by a commercial light and power source, be permanently connected to the wiring of the premises electric system, and be permanently installed.

4.28.3 Visual Alarms. Visual alarm signal appliances shall be integrated into the building or facility alarm system. If single station audible alarms are provided then single station visual alarm signals shall be provided. Visual alarm signals shall have the following minimum photometric and location features:

(1) The lamp shall be a xenon strobe type or equivalent.

(2) The color shall be clear or nominal white (i.e., unfiltered or clear filtered white light).

(3) The maximum pulse duration shall be two-tenths of one second (0.2 sec) with a maximum duty cycle of 40 percent. The pulse duration is defined as the time interval between initial and final points of 10 percent of maximum signal.

(4) The intensity shall be a minimum of 75 candela.

(5) The flash rate shall be a minimum of 1 Hz and a maximum of 3 Hz.

(6) The appliance shall be placed 80 in (2030 mm) above the highest floor level within the space or 6 in (152 mm) below the ceiling, whichever is lower.

(7) In general, no place in any room or space required to have a visual signal appliance shall be more than 50 ft (15 m) from the signal (in the horizontal plane). In large rooms and spaces exceeding 100 ft (30 m) across, without obstructions 6 ft (2 m) above the finish floor, such as auditoriums, devices may be placed around the perimeter, spaced a maximum 100 ft (30 m) apart, in lieu of suspending appliances from the ceiling.

(8) No place in common corridors or hallways in which visual alarm signalling appliances are required shall be more than 50 ft (15 m) from the signal.

703 Signs

4.30 Signage.

ANSI 703 Signs

703.1 General. Signs shall comply with 703. Where both visual and tactile characters are required, either one sign with both visual and tactile characters, or two separate signs, one with visual, and one with tactile characters, shall be provided.

4.30.1 General. Signage required to be accessible by4.1shall comply with the applicable provisions of 4.30.

ANSI 703.1 General. Accessible signs shall comply with Section 703.

703.2 Raised Characters. Raised characters shall comply with 703.2 and shall be duplicated in braille complying with 703.3. Raised characters shall be installed in accordance with 703.4.

4.30.4 Raised and Brailled Characters and Pictorial Symbol Signs (Pictograms). Letters and numerals shall be raised 1/32 in (0.8 mm) minimum, upper case, sans serif or simple serif type and shall be accompanied with Grade 2 Braille. Raised characters shall be at least 5/8 in (16 mm) high, but no higher than 2 in (50 mm). Pictograms shall be accompanied by the equivalent verbal description placed directly below the pictogram. The border dimension of the pictogram shall be 6 in (152 mm) minimum in height.

ANSI 703.3 Tactile Characters.

ANSI 703.3.1 General. Tactile characters shall comply with Section 703.3, and shall be duplicated in braille complying with Section 703.4.

703.2.1 Depth. Raised characters shall be 1/32 inch (0.8 mm) minimum above their background.

ANSI 703.3.2 Depth. Tactile characters shall be raised 1/32 inch (0.8 mm) minimum above their background.

703.2.2 Case. Characters shall be uppercase.

ANSI 703.3.3 Case. Characters shall be uppercase.

703.2.3 Style. Characters shall be sans serif. Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.

ANSI 703.3.4 Style. Characters shall be sans serif. Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.

703.2.4 Character Proportions. Characters shall be selected from fonts where the width of the uppercase letter "O" is 55 percent minimum and 110 percent maximum of the height of the uppercase letter "I".

4.30.2 Character Proportion. Letters and numbers on signs shall have a width-to-height ratio between 3:5 and 1:1 and a stroke-width-to-height ratio between 1:5 and 1:10.

ANSI 703.3.6 Character Width. The uppercase letter "O" shall be used to determine the allowable width of all characters of a font. The width of the uppercase letter "O" of the font shall be 55 percent minimum and 110 percent maximum of the height of the uppercase “I” of the font.

703.2.5 Character Height. Character height measured vertically from the baseline of the character shall be 5/8 inch (16 mm) minimum and 2 inches (51 mm) maximum based on the height of the uppercase letter "I".

EXCEPTION: Where separate raised and visual characters with the same information are provided, raised character height shall be permitted to be 1/2 inch (13 mm) minimum.

4.30.3 Character Height. Characters and numbers on signs shall be sized according to the viewing distance from which they are to be read. The minimum height is measured using an upper case X. Lower case characters are permitted.

ANSI 703.3.5 Character Height. The uppercase letter “I” shall be used to determine the allowable height of all characters of a font. The height of the uppercase letter “I” of the font, measured vertically from the baseline of the character, shall be 5/8 inch (16 mm) minimum, and 2 inches (51 mm) maximum.

EXCEPTION:Where separate tactile and visual characters with the same information are provided, the height of the tactile uppercase letter “I” shall be permitted to be 1/2 inch (13 mm) minimum.

703.2.6 Stroke Thickness. Stroke thickness of the uppercase letter "I" shall be 15 percent maximum of the height of the character.

See 4.30.2

ANSI 703.3.7 Stroke Width. Tactile character stroke width shall comply with Section 703.3.7. The uppercase letter “I” of the font shall be used to determine the allowable stroke width of all characters of a font.

ANSI 703.3.7.1 Maximum. The stroke width shall be 15 percent maximum of the height of the uppercase letter “I” measured at the top surface of the character, and 30 percent maximum of the height of the uppercase letter “I” measured at the base of the character.

ANSI 703.3.7.2 Minimum. When characters are both visual and tactile, the stroke width shall be 10 percent minimum of the height of the uppercase letter “I”.

703.2.7 Character Spacing. Character spacing shall be measured between the two closest points of adjacent raised characters within a message, excluding word spaces. Where characters have rectangular cross sections, spacing between individual raised characters shall be 1/8 inch (3.2 mm) minimum and 4 times the raised character stroke width maximum. Where characters have other cross sections, spacing between individual raised characters shall be 1/16 inch (1.6 mm) minimum and 4 times the raised character stroke width maximum at the base of the cross sections, and 1/8 inch (3.2 mm) minimum and 4 times the raised character stroke width maximum at the top of the cross sections. Characters shall be separated from raised borders and decorative elements 3/8 inch (9.5 mm) minimum.

ANSI 703.3.8 Character Spacing. Character spacing shall be measured between the two closest points of adjacent tactile characters within a message, excluding word spaces. Spacing between individual tactile character shall be 1/8 inch (3.2 mm) minimum measured at the top surface of the characters, 1/16 inch (1.6 mm) minimum measured at the base of the characters, and four times the tactile character stroke width maximum. Characters shall be separated from raised borders and decorative elements 3/8 inch (9.5 mm) minimum.

703.2.8 Line Spacing. Spacing between the baselines of separate lines of raised characters within a message shall be 135 percent minimum and 170 percent maximum of the raised character height.

ANSI 703.3.9 Line Spacing. Spacing between the baselines of separate lines of tactile characters within a message shall be 135 percent minimum and 170 percent maximum of the tactile character height.

703.3 Braille. Braille shall be contracted (Grade 2) and shall comply with 703.3 and 703.4.

ANSI 703.4 Braille.

ANSI 703.4.1 General. Braille shall be contracted (Grade 2) braille and shall comply with Section 703.4.

703.3.1 Dimensions and Capitalization. Braille dots shall have a domed or rounded shape and shall comply with Table 703.3.1. The indication of an uppercase letter or letters shall only be used before the first word of sentences, proper nouns and names, individual letters of the alphabet, initials, and acronyms.

ANSI 703.4.3 Dimensions. Braille dots shall have a domed or rounded shape and shall comply with Table 703.4.3.

ANSI 703.4.2 Uppercase Letters. The indication of an uppercase letter or letters shall only be used before the first word of sentences, proper nouns and names, individual letters of the alphabet, initials, or acronyms.

Dot base diameter

0.059 (1.5 mm) to 0.063 (1.6 mm)

Distance between two dots in the same cell1

0.090 (2.3 mm) to 0.100 (2.5 mm)

Distance between corresponding dots in adjacent cells1

0.241 (6.1 mm) to 0.300 (7.6 mm)

Dot height

0.025 (0.6 mm) to 0.037 (0.9 mm)

Distance between corresponding dots from one cell directly below1

0.395 (10 mm) to 0.400 (10.2 mm)

1. Measured center to center.

703.3.2 Position. Braille shall be positioned below the corresponding text. If text is multi-lined, braille shall be placed below the entire text. Braille shall be separated 3/8 inch (9.5 mm) minimum from any other tactile characters and 3/8 inch (9.5 mm) minimum from raised borders and decorative elements.

EXCEPTION: Braille provided on elevator car controls shall be separated 3/16 inch (4.8 mm) minimum and shall be located either directly below or adjacent to the corresponding raised characters or symbols.

ANSI 703.4.4 Position. Braille shall be below the corresponding text. If text is multilined, braille shall be placed below entire text. Braille shall be separated 3/8 inch (9.5 mm) minimum from any other tactile characters and 3/8 inch (9.5 mm) minimum from raised borders and decorative elements. Braille provided on elevator car controls shall be separated 3/16 inch (4.8 mm) minimum either directly below or adjacent to the corresponding raised characters or symbols.

703.4 Installation Height and Location. Signs with tactile characters shall comply with 703.4.

703.4.1 Height Above Finish Floor or Ground. Tactile characters on signs shall be located 48 inches (1220 mm) minimum above the finish floor or ground surface, measured from the baseline of the lowest tactile character and 60 inches (1525 mm) maximum above the finish floor or ground surface, measured from the baseline of the highest tactile character.

EXCEPTION: Tactile characters for elevator car controls shall not be required to comply with 703.4.1.

4.30.6 Mounting Location and Height. Where permanent identification is provided for rooms and spaces, signs shall be installed on the wall adjacent to the latch side of the door. Where there is no wall space to the latch side of the door, including at double leaf doors, signs shall be placed on the nearest adjacent wall. Mounting height shall be 60 in (1525 mm) above the finish floor to the centerline of the sign. Mounting location for such signage shall be so that a person may approach within 3 in (76 mm) of signage without encountering protruding objects or standing within the swing of a door.

ANSI 703.3.10 Height above Floor. Tactile characters shall be 48 inches (1220 mm) minimum above the floor, measured to the baseline of the lowest tactile character and 60 inches (1525 mm) maximum above the floor, measured to the baseline of the highest tactile character.

EXCEPTION: Tactile characters for elevator car controls shall not be required to comply with Section 703.3.10.

ANSI 703.4.5 Mounting Height. Braille shall be 48 inches (1220 mm) minimum and 60 inches (1525 mm) maximum above the floor, measured to the baseline of the braille cells.

EXCEPTION: Elevator car controls shall not be required to comply with Section 703.4.5.

703.4.2 Location. Where a tactile sign is provided at a door, the sign shall be located alongside the door at the latch side. Where a tactile sign is provided at double doors with one active leaf, the sign shall be located on the inactive leaf. Where a tactile sign is provided at double doors with two active leafs, the sign shall be located to the right of the right hand door. Where there is no wall space at the latch side of a single door or at the right side of double doors, signs shall be located on the nearest adjacent wall. Signs containing tactile characters shall be located so that a clear floor space of 18 inches (455 mm) minimum by 18 inches (455 mm) minimum, centered on the tactile characters, is provided beyond the arc of any door swing between the closed position and 45 degree open position.

EXCEPTION: Signs with tactile characters shall be permitted on the push side of doors with closers and without hold-open devices.

ANSI 703.3.11 Location. Where a tactile sign is provided at a door, the sign shall be alongside the door at the latch side. Where a tactile sign is provided at double doors with one active leaf, the sign shall be located on the inactive leaf. Where a tactile sign is provided at double doors with two active leaves, the sign shall be to the right of the right–hand door. Where there is no wall space on the latch side of a single door, or to the right side of double doors, signs shall be on the nearest adjacent wall. Signs containing tactile characters shall be located so that a clear floor area 18 inches (455 mm) minimum by 18 inches (455 mm) minimum, centered on the tactile characters, is provided beyond the arc of any door swing between the closed position and 45 degree open position.

EXCEPTION: Signs with tactile characters shall be permitted on the push side of doors with closers and without hold–open devices.

703.5 Visual Characters. Visual characters shall comply with 703.5.

EXCEPTION: Where visual characters comply with 703.2 and are accompanied by braille complying with 703.3, they shall not be required to comply with 703.5.2 through 703.5.9.

ANSI 703.2 Visual Characters.

ANSI 703.2.1 General. Visual characters shall comply with Section 703.2.

EXCEPTION: Visual characters complying with Section 703.3 shall not be required to comply with Section 703.2.

703.5.1 Finish and Contrast. Characters and their background shall have a non-glare finish. Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.

4.30.5 Finish and Contrast. The characters and background of signs shall be eggshell, matte, or other non-glare finish. Characters and symbols shall contrast with their background -- either light characters on a dark background or dark characters on a light background.

ANSI 703.2.10 Finish and Contrast. Characters and their background shall have a nonglare finish. Characters shall contrast with their background, with either light characters on a dark background, or dark characters on a light background.

ANSI 703.3.12 Finish and Contrast. Characters and their background shall have a nonglare finish. Characters shall contrast with their background with either light characters on a dark background, or dark characters on a light background.

EXCEPTION: Where separate tactile characters and visual characters with the same information are provided, tactile characters are not required to have nonglare finish or to contrast with their background.

703.5.2 Case. Characters shall be uppercase or lowercase or a combination of both.

ANSI 703.2.2 Case. Characters shall be uppercase, lowercase, or a combination of both.

703.5.3 Style. Characters shall be conventional in form. Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.

ANSI 703.2.3 Style. Characters shall be conventional in form. Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.

703.5.4 Character Proportions. Characters shall be selected from fonts where the width of the uppercase letter "O" is 55 percent minimum and 110 percent maximum of the height of the uppercase letter "I".

ANSI 703.2.5 Character Width. The uppercase letter "O" shall be used to determine the allowable width of all characters of a font. The width of the uppercase letter "O" of the font shall be 55 percent minimum and 110 percent maximum of the height of the uppercase "I" of the font.

703.5.5 Character Height. Minimum character height shall comply with Table 703.5.5. Viewing distance shall be measured as the horizontal distance between the character and an obstruction preventing further approach towards the sign. Character height shall be based on the uppercase letter "I".

4.30.3 Character Height. Characters and numbers on signs shall be sized according to the viewing distance from which they are to be read. The minimum height is measured using an upper case X. Lower case characters are permitted.

ANSI 703.2.4 Character Height. The uppercase letter "I" shall be used to determine the allowable height of all characters of a font. The uppercase letter "I" of the font shall have a minimum height complying with Table 703.2.4. Viewing distance shall be measured as the horizontal distance between the character and an obstruction preventing further approach towards the sign.

703.5.6 Height From Finish Floor or Ground. Visual characters shall be 40 inches (1015 mm) minimum above the finish floor or ground.

EXCEPTION: Visual characters indicating elevator car controls shall not be required to comply with 703.5.6.

ANSI 703.2.9 Height Above Floor. Visual characters shall be 40 inches (1015 mm) minimum above the floor of the viewing position, measured to the baseline of the character. Heights shall comply with Table 703.2.4, based on the size of the characters on the sign.

EXCEPTION: Visual characters indicating elevator car controls shall not be required to comply with Section 703.2.9.

703.5.7 Stroke Thickness. Stroke thickness of the uppercase letter "I" shall be 10 percent minimum and 30 percent maximum of the height of the character.

ANSI 703.2.6 Stroke Width. The uppercase letter "I" shall be used to determine the allowable stroke width of all characters of a font. The stroke width shall be 10 percent minimum and 30 percent maximum of the height of the uppercase "I" of the font.

703.5.8 Character Spacing. Character spacing shall be measured between the two closest points of adjacent characters, excluding word spaces. Spacing between individual characters shall be 10 percent minimum and 35 percent maximum of character height.

ANSI 703.2.7 Character Spacing. Spacing shall be measured between the two closest points of adjacent characters within a message, excluding word spaces. Spacing between individual characters shall be 10 percent minimum and 35 percent maximum of the character height.

703.5.9 Line Spacing. Spacing between the baselines of separate lines of characters within a message shall be 135 percent minimum and 170 percent maximum of the character height.

ANSI 703.2.8 Line Spacing. Spacing between the baselines of separate lines of characters within a message shall be 135 percent minimum to 170 percent maximum of the character height.

703.6 Pictograms. Pictograms shall comply with 703.6.

ANSI 703.5 Pictograms.

703.5.1 General. Pictograms shall comply with Section 703.5.

703.6.1 Pictogram Field. Pictograms shall have a field height of 6 inches (150 mm) minimum. Characters and braille shall not be located in the pictogram field.

ANSI 703.5.2 Pictogram Field. Pictograms shall have a field 6 inches (150 mm) minimum in height. Characters or braille shall not be located in the pictogram field.

703.6.2 Finish and Contrast. Pictograms and their field shall have a non-glare finish. Pictograms shall contrast with their field with either a light pictogram on a dark field or a dark pictogram on a light field.

ANSI 703.5.3 Finish and Contrast. Pictograms and their fields shall have a nonglare finish. Pictograms shall contrast with their fields, with either a light pictogram on a dark field or a dark pictogram on a light field.

703.6.3 Text Descriptors. Pictograms shall have text descriptors located directly below the pictogram field. Text descriptors shall comply with 703.2, 703.3 and 703.4.

ANSI 703.5.4 Text Descriptors. Where text descriptors for pictograms are required, they shall be located directly below the pictogram field. Text descriptors shall comply with Sections 703.3 and 703.4.

703.7 Symbols of Accessibility. Symbols of accessibility shall comply with 703.7.

4.30.7 Symbols of Accessibility. 

ANSI 703.6 Symbols of Accessibility.

ANSI 703.6.1 General. Symbols of accessibility shall comply with Section 703.6.

703.7.1 Finish and Contrast. Symbols of accessibility and their background shall have a non-glare finish. Symbols of accessibility shall contrast with their background with either a light symbol on a dark background or a dark symbol on a light background.

ANSI 703.6.2 Finish and Contrast. Symbols of accessibility and their backgrounds shall have a nonglare finish. Symbols of accessibility shall contrast with their backgrounds, with either a light symbol on a dark background or a dark symbol on a light background.

703.7.2 Symbols.

ANSI 703.6.3 Symbols.

703.7.2.1 International Symbol of Accessibility. The International Symbol of Accessibility shall comply with Figure 703.7.2.1.

4.30.7(1) Facilities and elements required to be identified as accessible by 4.1 shall use the international symbol of accessibility. The symbol shall be displayed as shown in Fig. 43(a) and (b).

NOTE: Figure 43(a) illustrates the International Symbol of Accessibility on a grid background. Figure 43(b) indicates the symbol contrast shall be light on dark, or dark on light.

ANSI 703.6.3.1 International Symbol of Accessibility. The International Symbol of Accessibility shall comply with Figure 703.6.3.1.

703.7.2.2 International Symbol of TTY. The International Symbol of TTY shall comply with Figure 703.7.2.2.

4.30.7(3) Text Telephones. Text telephones required by 4.1.3(17)(c) shall be identified by the international TDD symbol (Fig 43(c)). In addition, if a facility has a public text telephone), directional signage indicating the location of the nearest text telephone shall be placed adjacent to all banks of telephones which do not contain a text telephone. Such directional signage shall include the international TDD symbol. If a facility has no banks of telephones, the directional signage shall be provided at the entrance (e.g., in a building directory).

NOTE: Figure 43(c) illustrates the International TDD Symbol, a stylized keyboard with keys and a spacer bar and a telephone handset on top.

ANSI 703.6.3.2 International Symbol of TTY. The International Symbol of TTY shall comply with Figure 703.6.3.2.

703.7.2.3 Volume Control Telephones. Telephones with a volume control shall be identified by a pictogram of a telephone handset with radiating sound waves on a square field such as shown in Figure 703.7.2.3.

(2) Volume Control Telephones. Telephones required to have a volume control by 4.1.3(17)(b) shall be identified by a sign containing a depiction of a telephone handset with radiating sound waves.

ANSI 703.6.3.4 Volume–Controlled Telephones. Telephones with volume controls shall be identified by a pictogram of a telephone handset with radiating sound waves on a square field complying with Figure 703.6.3.4.

703.7.2.4 Assistive Listening Systems. Assistive listening systems shall be identified by the International Symbol of Access for Hearing Loss complying with Figure 703.7.2.4.

(4) Assistive Listening Systems. In assembly areas where permanently installed assistive listening systems are required by 4.1.3(19)(b) the availability of such systems shall be identified with signage that includes the international symbol of access for hearing loss (Fig 43(d)).

NOTE: Figure 43(d) illustrates the International Symbol of Access for Hearing Loss, a stylized ear with a diagonal slash in the field.

ANSI 703.6.3.3 Assistive Listening Systems. Assistive listening systems shall be identified by the International Symbol of Access for Hearing Loss complying with Figure 703.6.3.3.

4.30.8 Illumination Levels. (Reserved).

704 Telephones

4.31 Telephones.

ANSI 704 Telephones

704.1 General. Public telephones shall comply with 704.

4.31.1 General. Public telephones required to be accessible by 4.1 shall comply with 4.31.

ANSI 704.1 General. Accessible public telephones shall comply with Section 704.

704.2 Wheelchair Accessible Telephones. Wheelchair accessible telephones shall comply with 704.2.

ANSI 704.2 Wheelchair Accessible Telephones. Wheelchair accessible public telephones shall comply with Section 704.2.

704.2.1 Clear Floor or Ground Space. A clear floor or ground space complying with 305 shall be provided. The clear floor or ground space shall not be obstructed by bases, enclosures, or seats.

4.31.2 Clear Floor or Ground Space. A clear floor or ground space at least 30 in by 48 in (760 mm by 1220 mm) that allows either a forward or parallel approach by a person using a wheelchair shall be provided at telephones (see Fig. 44). The clear floor or ground space shall comply with 4.2.4. Bases, enclosures, and fixed seats shall not impede approaches to telephones by people who use wheelchairs.

NOTE: Figure 44(a) indicates that if a parallel approach is provided at a telephone in an enclosure, the wing walls and shelf may extend beyond the face of the telephone a maximum of 10 inches (255 mm).

Figure 44(b) indicates that if a front approach is provided at a telephone with an enclosure, the shelf can extend beyond the face of the telephone a maximum of 20 inches (510 mm). A wing wall may extend beyond the face of the telephone a maximum of 24 inches (610 mm). If the wing wall extends more than 24 inches (610 mm) beyond the face of the telephone, an additional 6 inches (150 mm) in width of clear floor space shall be provided.

ANSI 704.2.1 Clear Floor Space. A clear floor space complying with Section 305 shall be provided. The clear floor space shall not be obstructed by bases, enclosures, or seats.

704.2.1.1 Parallel Approach. Where a parallel approach is provided, the distance from the edge of the telephone enclosure to the face of the telephone unit shall be 10 inches (255 mm) maximum.

ANSI 704.2.1.1 Parallel Approach. Where a parallel approach is provided, the distance from the edge of the telephone enclosure to the face of the telephone shall be 10 inches (255 mm) maximum.

704.2.1.2 Forward Approach. Where a forward approach is provided, the distance from the front edge of a counter within the telephone enclosure to the face of the telephone unit shall be 20 inches (510 mm) maximum.

ANSI 704.2.1.2 Forward Approach. Where a forward approach is provided, the distance from the front edge of a counter within the enclosure to the face of the telephone shall be 20 inches (510 mm) maximum.

704.2.2 Operable Parts. Operable parts shall comply with 309. Telephones shall have push-button controls where such service is available.

4.31.3 Mounting Height. The highest operable part of the telephone shall be within the reach ranges specified in 4.2.5 or 4.2.6.

ANSI 704.2.2 Operable Parts. The highest operable part of the telephone shall comply with Section 308. Telephones shall have push button controls where service for such equipment is available.

4.31.6 Controls. Telephones shall have pushbutton controls where service for such equipment is available.

704.2.3 Telephone Directories. Telephone directories, where provided, shall be located in accordance with 309.

4.31.7 Telephone Books. Telephone books, if provided, shall be located in a position that complies with the reach ranges specified in 4.2.5 and 4.2.6.

ANSI 704.2.3 Telephone Directories. Where provided, telephone directories shall comply with Section 309.

704.2.4 Cord Length. The cord from the telephone to the handset shall be 29 inches (735 mm) long minimum.

4.31.8 Cord Length. The cord from the telephone to the handset shall be at least 29 in (735 mm) long.

ANSI 704.2.4 Cord Length. The telephone handset cord shall be 29 inches (735 mm) minimum in length.

4.31.5 Hearing Aid Compatible and Volume Control Telephones Required by 4.1.

(1) Telephones shall be hearing aid compatible.

(2) Volume controls, capable of a minimum of 12 dbA and a maximum of 18 dbA above normal, shall be provided in accordance with 4.1.3. If an automatic reset is provided then 18 dbA may be exceeded.

ANSI 704.2.5 Hearing–Aid Compatibility. Telephones shall be hearing aid compatible.

704.3 Volume Control Telephones. Public telephones required to have volume controls shall be equipped with a receive volume control that provides a gain adjustable up to 20 dB minimum. For incremental volume control, provide at least one intermediate step of 12 dB of gain minimum. An automatic reset shall be provided.

ANSI 704.3 Volume–Control Telephones. Public telephones required to have volume controls shall be equipped with a receive volume control that provides a gain adjustable up to 20 dB minimum. Incremental volume controls shall provide at least one intermediate step of gain of 12 dB minimum. An automatic reset shall be provided.

704.4 TTYs. TTYs required at a public pay telephone shall be permanently affixed within, or adjacent to, the telephone enclosure. Where an acoustic coupler is used, the telephone cord shall be sufficiently long to allow connection of the TTY and the telephone receiver.

4.31.9 Text Telephones Required by 4.1.

(1) Text telephones used with a pay telephone shall be permanently affixed within, or adjacent to, the telephone enclosure. If an acoustic coupler is used, the telephone cord shall be sufficiently long to allow connection of the text telephone and the telephone receiver.

ANSI 704.4 TTY. TTYs required at a public pay telephone shall be permanently affixed within, or adjacent to, the telephone enclosure. Where an acoustic coupler is used, the telephone cord shall be of sufficient length to allow connection of the TTY and the telephone handset.

704.4.1 Height. When in use, the touch surface of TTY keypads shall be 34 inches (865 mm) minimum above the finish floor.

EXCEPTION: Where seats are provided, TTYs shall not be required to comply with 704.4.1.

ANSI 704.5 Height. When in use, the touch surface of TTY keypads shall be 34 inches (865 mm) minimum above the floor.

EXCEPTION: Where seats are provided, TTYs shall not be required to comply with Section 704.5.

704.5 TTY Shelf. Public pay telephones required to accommodate portable TTYs shall be equipped with a shelf and an electrical outlet within or adjacent to the telephone enclosure. The telephone handset shall be capable of being placed flush on the surface of the shelf. The shelf shall be capable of accommodating a TTY and shall have 6 inches (150 mm) minimum vertical clearance above the area where the TTY is to be placed.

(2) Pay telephones designed to accommodate a portable text telephone shall be equipped with a shelf and an electrical outlet within or adjacent to the telephone enclosure. The telephone handset shall be capable of being placed flush on the surface of the shelf. The shelf shall be capable of accommodating a text telephone and shall have 6 in (152 mm) minimum vertical clearance in the area where the text telephone is to be placed.

ANSI 704.6 TTY Shelf. Where pay telephones designed to accommodate a portable TTY are provided, they shall be equipped with a shelf and an electrical outlet within or adjacent to the telephone enclosure. The telephone handset shall be capable of being placed flush on the surface of the shelf. The shelf shall be capable of accommodating a TTY and shall have a vertical clearance 6 inches (150 mm) minimum in height above the area where the TTY is placed.

(3) Equivalent facilitation may be provided. For example, a portable text telephone may be made available in a hotel at the registration desk if it is available on a 24-hour basis for use with nearby public pay telephones. In this instance, at least one pay telephone shall comply with paragraph 2 of this section. In addition, if an acoustic coupler is used, the telephone handset cord shall be sufficiently long so as to allow connection of the text telephone and the telephone receiver. Directional signage shall be provided and shall comply with 4.30.7.

4.31.4 Protruding Objects. Telephones shall comply with 4.4.

ANSI 704.7 Protruding Objects. Telephones, enclosures, and related equipment shall comply with Section 307.

705 Detectable Warnings

4.29 Detectable Warnings.

ANSI 705 Detectable Warnings

4.29.1 General. Detectable warnings required by 4.1 and 4.7 shall comply with 4.29.

ANSI 705.1 General. Detectable warning surfaces shall comply with Section 705.

705.1 General. Detectable warnings shall consist of a surface of truncated domes and shall comply with 705.

4.29.2 Detectable Warnings on Walking Surfaces. Detectable warnings shall consist of raised truncated domes with a diameter of nominal 0.9 in (23 mm), a height of nominal 0.2 in (5 mm) and a center-to-center spacing of nominal 2.35 in (60 mm) and shall contrast visually with adjoining surfaces, either light-on-dark, or dark-on-light.

The material used to provide contrast shall be an integral part of the walking surface. Detectable warnings used on interior surfaces shall differ from adjoining walking surfaces in resiliency or sound-on-cane contact.

ANSI 705.4 Interior Locations. Detectable warning surfaces in interior locations shall differ from adjoining walking surfaces in resiliency or sound–on–cane contact.

ANSI 705.5 Truncated Domes. Detectable warning surfaces shall have truncated domes complying with Section 705.5.

705.1.1 Dome Size. Truncated domes in a detectable warning surface shall have a base diameter of 0.9 inch (23 mm) minimum and 1.4 inches (36 mm) maximum, a top diameter of 50 percent of the base diameter minimum to 65 percent of the base diameter maximum, and a height of 0.2 inch (5.1 mm).

ANSI 705.5.1 Size. Truncated domes shall have a base diameter of 0.9 inch (23 mm) minimum to 1.4 inch (36 mm) maximum, and a top diameter of 50 percent minimum to 65 percent maximum of the base diameter.

ANSI 705.5.2 Height. Truncated domes shall have a height of 0.2 inch (5.1 mm).

705.1.2 Dome Spacing. Truncated domes in a detectable warning surface shall have a center-to-center spacing of 1.6 inches (41 mm) minimum and 2.4 inches (61 mm) maximum, and a base-to-base spacing of 0.65 inch (17 mm) minimum, measured between the most adjacent domes on a square grid.

ANSI 705.5.3 Spacing. Truncated domes shall have a center–to–center spacing of 1.6 inches (41 mm) minimum and 2.4 inches (61 mm) maximum, and a base–to–base spacing of 0.65 inch (16.5 mm) minimum, measured between the most adjacent domes on the grid.

705.1.3 Contrast. Detectable warning surfaces shall contrast visually with adjacent walking surfaces either light-on-dark, or dark-on-light.

ANSI 705.3 Contrast. Detectable warning surfaces shall contrast visually with adjacent surfaces, either light–on–dark or dark–on–light.

ANSI 705.5.4 Alignment. Truncated domes shall be aligned in a square grid pattern.

4.29.7 Standardization. (Reserved).

ANSI 705.2 Standardization. Detectable warning surfaces shall be standard within a building, facility, site, or complex of buildings.

EXCEPTION: In facilities that have both interior and exterior locations, detectable warnings in exterior locations shall not be required to comply with Section 705.4.

4.29.3 Detectable Warnings on Doors To Hazardous Areas. (Reserved).

4.29.4 Detectable Warnings at Stairs. (Reserved).

4.29.5 Detectable Warnings at Hazardous Vehicular Areas. If a walk crosses or adjoins a vehicular way, and the walking surfaces are not separated by curbs, railings, or other elements between the pedestrian areas and vehicular areas, the boundary between the areas shall be defined by a continuous detectable warning which is 36 in (915 mm) wide, complying with 4.29.2.

4.29.6 Detectable Warnings at Reflecting Pools. The edges of reflecting pools shall be protected by railings, walls, curbs, or detectable warnings complying with 4.29.2.

705.2 Platform Edges. Detectable warning surfaces at platform boarding edges shall be 24 inches (610 mm) wide and shall extend the full length of the public use areas of the platform.

10.3.1New Construction. New stations in rapid rail, light rail, commuter rail, intercity bus, intercity rail, high speed rail, and other fixed guideway systems (e.g., automated guideway transit, monorails, etc.) shall comply with the following provisions, as applicable:

(8) Platform edges bordering a drop-off and not protected by platform screens or guard rails shall have a detectable warning. Such detectable warnings shall comply with 4.29.2 and shall be 24 inches wide running the full length of the platform drop-off.

706 Assistive Listening Systems

4.33.7 Types of Listening Systems. Assistive listening systems (ALS) are intended to augment standard public address and audio systems by providing signals which can be received directly by persons with special receivers or their own hearing aids and which eliminate or filter background noise. The type of assistive listening system appropriate for a particular application depends on the characteristics of the setting, the nature of the program, and the intended audience. Magnetic induction loops, infra-red and radio frequency systems are types of listening systems which are appropriate for various applications.

ANSI 706 Assistive Listening Systems

706.1 General. Assistive listening systems required in assembly areas shall comply with 706.

ANSI 706.1 General. Accessible assistive listening systems in assembly areas shall comply with Section 706.

706.2 Receiver Jacks. Receivers required for use with an assistive listening system shall include a 1/8 inch (3.2 mm) standard mono jack.

ANSI 706.2 Receiver Jacks. Receivers required for use with an assistive listening system shall include a 1/8–inch (3.2 mm) standard mono jack.

706.3 Receiver Hearing-Aid Compatibility. Receivers required to be hearing-aid compatible shall interface with telecoils in hearing aids through the provision of neckloops.

ANSI 706.3 Receiver Hearing–Aid Compatibility. Receivers required to be hearing aid compatible shall interface with telecoils in hearing aids through the provision of neck loops.

706.4 Sound Pressure Level. Assistive listening systems shall be capable of providing a sound pressure level of 110 dB minimum and 118 dB maximum with a dynamic range on the volume control of 50 dB.

ANSI 706.4 Sound Pressure Level. Assistive listening systems shall be capable of providing a sound pressure level of 110 dB minimum and 118 dB maximum, with a dynamic range on the volume control of 50 dB.

706.5 Signal-to-Noise Ratio. The signal-to-noise ratio for internally generated noise in assistive listening systems shall be 18 dB minimum.

ANSI 706.5 Signal–to–Noise Ratio. The signal–to–noise ratio for internally generated noise in assistive listening systems shall be 18 dB minimum.

706.6 Peak Clipping Level. Peak clipping shall not exceed 18 dB of clipping relative to the peaks of speech.

ANSI 706.6 Peak Clipping Level. Peak clipping shall not exceed 18 dB of clipping relative to the peaks of speech.

4.33.6 Placement of Listening Systems. If the listening system provided serves individual fixed seats, then such seats shall be located within a 50 ft (15 m) viewing distance of the stage or playing area and shall have a complete view of the stage or playing area.

707 Automatic Teller Machines and Fare Machines

4.34 Automated Teller Machines.

ANSI 707 Automatic Teller Machines (ATMs) and Fare Machines

707.1 General. Automatic teller machines and fare machines shall comply with 707.

4.34.1 General. Each automated teller machine required to be accessible by 4.1.3 shall be on an accessible route and shall comply with 4.34.

ANSI 707.1 General. Accessible automatic teller machines and fare machines shall comply with Section 707.

707.2 Clear Floor or Ground Space. A clear floor or ground space complying with 305 shall be provided.

EXCEPTION: Clear floor or ground space shall not be required at drive-up only automatic teller machines and fare machines.

4.34.2 Clear Floor Space. The automated teller machine shall be located so that clear floor space complying with 4.2.4 is provided to allow a person using a wheelchair to make a forward approach, a parallel approach, or both, to the machine.

ANSI 707.2 Clear Floor Space. A clear floor space complying with Section 305 shall be provided in front of the machine.

EXCEPTION: Clear floor space is not required at drive up only automatic teller machines and fare machines.

707.3 Operable Parts. Operable parts shall comply with 309. Unless a clear or correct key is provided, each operable part shall be able to be differentiated by sound or touch, without activation.

EXCEPTION: Drive-up only automatic teller machines and fare machines shall not be required to comply with 309.2 and 309.3.

4.34.3 Reach Ranges.

(1) Forward Approach Only. If only a forward approach is possible, operable parts of all controls shall be placed within the forward reach range specified in 4.2.5.

(2) Parallel Approach Only. If only a parallel approach is possible, operable parts of controls shall be placed as follows:

(a) Reach Depth Not More Than 10 in (255 mm). Where the reach depth to the operable parts of all controls as measured from the vertical plane perpendicular to the edge of the unobstructed clear floor space at the farthest protrusion of the automated teller machine or surround is not more than 10 in (255 mm), the maximum height above the finished floor or grade shall be 54 in (1370 mm).

(b) Reach Depth More Than 10 in (255 mm). Where the reach depth to the operable parts of any control as measured from the vertical plane perpendicular to the edge of the unobstructed clear floor space at the farthest protrusion of the automated teller machine or surround is more than 10 in (255 mm), the maximum height above the finished floor or grade shall be as follows: [see table below]

(3) Forward and Parallel Approach. If both a forward and parallel approach are possible, operable parts of controls shall be placed within at least one of the reach ranges in paragraphs (1) or (2) of this section.

ANSI 707.3 Operable Parts. Operable parts shall comply with Section 309. Each operable part shall be able to be differentiated by sound or touch, without activation.

EXCEPTION: Drive up only automatic teller machines and fare machines shall not be required to comply with Section 309.2 or 309.3.

(4) Bins. Where bins are provided for envelopes, waste paper, or other purposes, at least one of each type provided shall comply with the applicable reach ranges in paragraph (1), (2), or (3) of this section.

EXCEPTION: Where a function can be performed in a substantially equivalent manner by using an alternate control, only one of the controls needed to perform that function is required to comply with this section. If the controls are identified by tactile markings, such markings shall be provided on both controls.

4.34.4 Controls. Controls for user activation shall comply with 4.27.4.

707.4 Privacy. Automatic teller machines shall provide the opportunity for the same degree of privacy of input and output available to all individuals.

4.34.5 Equipment for Persons with Vision Impairments. Instructions and all information for use shall be made accessible to and independently usable by persons with vision impairments.

ANSI 707.4 Privacy. Automatic teller machines shall provide the opportunity for the same degree of privacy of input and output available to all individuals.

707.5 Speech Output. Machines shall be speech enabled. Operating instructions and orientation, visible transaction prompts, user input verification, error messages, and all displayed information for full use shall be accessible to and independently usable by individuals with vision impairments. Speech shall be delivered through a mechanism that is readily available to all users, including but not limited to, an industry standard connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized.

EXCEPTIONS:

1. Audible tones shall be permitted instead of speech for visible output that is not displayed for security purposes, including but not limited to, asterisks representing personal identification numbers.

2. Advertisements and other similar information shall not be required to be audible unless they convey information that can be used in the transaction being conducted.

3. Where speech synthesis cannot be supported, dynamic alphabetic output shall not be required to be audible.

ANSI 707.8 Speech Output. Machines shall be speech enabled. Operating instructions and orientation, visible transaction prompts, user input verification, error messages, and all displayed information for full use shall be accessible to and independently usable by individuals with vision impairments. Speech shall be delivered through a mechanism that is readily available to all users including, but not limited to, an industry standard connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized.

EXCEPTIONS:

1. Audible tones shall be permitted in lieu of speech for visible output that is not displayed for security purposes, including but not limited to, asterisks representing personal identification numbers.

2. Advertisements and other similar information shall not be required to be audible unless they convey information that can be used in the transaction being conducted.

3. Where speech synthesis cannot be supported, dynamic alphabetic output shall not be required to be audible.

707.5.1 User Control. Speech shall be capable of being repeated or interrupted. Volume control shall be provided for the speech function.

EXCEPTION: Speech output for any single function shall be permitted to be automatically interrupted when a transaction is selected.

ANSI 707.8.1 User Control. Speech shall be capable of being repeated and interrupted by the user. There shall be a volume control for the speech function.

EXCEPTION: Speech output for any single function shall be permitted to be automatically interrupted when a transaction is selected.

707.5.2 Receipts. Where receipts are provided, speech output devices shall provide audible balance inquiry information, error messages, and all other information on the printed receipt necessary to complete or verify the transaction.

EXCEPTIONS:

1. Machine location, date and time of transaction, customer account number, and the machine identifier shall not be required to be audible.

2. Information on printed receipts that duplicates information available on-screen shall not be required to be presented in the form of an audible receipt.

3. Printed copies of bank statements and checks shall not be required to be audible.

ANSI 707.8.2 Receipts. Where receipts are provided, speech output devices shall provide audible balance inquiry information, error messages, and all other information on the printed receipt necessary to complete or verify the transaction.

EXCEPTIONS:

1. Machine location, date and time of transaction, customer account number, and the machine identifier shall not be required to be audible.

2. Information on printed receipts that duplicates audible information available on–screen shall not be required to be presented in the form of an audible receipt.

3. Printed copies of bank statements and checks shall not be required to be audible.

707.6 Input. Input devices shall comply with 707.6.

707.6.1 Input Controls. At least one tactilely discernible input control shall be provided for each function. Where provided, key surfaces not on active areas of display screens, shall be raised above surrounding surfaces. Where membrane keys are the only method of input, each shall be tactilely discernable from surrounding surfaces and adjacent keys.

ANSI 707.9 Input Controls. At least one tactually discernible input control shall be provided for each function. Where provided, key surfaces not on active areas of display screens shall be raised above surrounding surfaces. Where membrane keys are the only method of input, each shall be tactually discernable from surrounding surfaces and adjacent keys.

707.6.2 Numeric Keys. Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys.

ANSI 707.5 Numeric Keys. Numeric keys shall be arranged in a 12–key ascending or descending telephone keypad layout. The number Five key shall have a single raised dot.

707.6.3 Function Keys. Function keys shall comply with 707.6.3.

ANSI 707.6 Function Keys. Function keys shall comply with Section 707.6.

707.6.3.1 Contrast. Function keys shall contrast visually from background surfaces. Characters and symbols on key surfaces shall contrast visually from key surfaces. Visual contrast shall be either light-on-dark or dark-on-light.

EXCEPTION: Tactile symbols required by 707.6.3.2 shall not be required to comply with 707.6.3.1.

ANSI 707.6.2 Contrast. Function keys shall contrast visually from background surfaces. Characters and symbols on key surfaces shall contrast visually from key surfaces. Visual contrast shall be either light–on–dark or dark–on–light.

EXCEPTION: Tactile symbols required by Section 707.6.1 shall not be required to comply with Section 707.6.2.

707.6.3.2 Tactile Symbols. Function key surfaces shall have tactile symbols as follows: Enter or Proceed key: raised circle; Clear or Correct key: raised left arrow; Cancel key: raised letter ex; Add Value key: raised plus sign; Decrease Value key: raised minus sign.

ANSI 707.6.1 Tactile Symbols. Function key surfaces shall have raised tactile symbols as shown in Table 707.6.1.

Decrease Value:

MINUS SIGN

707.7 Display Screen. The display screen shall comply with 707.7.

EXCEPTION: Drive-up only automatic teller machines and fare machines shall not be required to comply with 707.7.1.

ANSI 707.7 Display Screen. The display screen shall comply with Section 707.7.

707.7.1 Visibility. The display screen shall be visible from a point located 40 inches (1015 mm) above the center of the clear floor space in front of the machine.

707.7.1 Visibility. The display screen shall be visible from a point located 40 inches (1015 mm) above the center of the clear floor space in front of the machine.

EXCEPTION: Drive up only automatic teller machines and fare machines shall not be required to comply with Section 707.7.1.

707.7.2 Characters. Characters displayed on the screen shall be in a sans serif font. Characters shall be 3/16 inch (4.8 mm) high minimum based on the uppercase letter "I". Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.

ANSI 707.7.2 Characters. Characters displayed on the screen shall be in a sans serif font. The uppercase letter "I" shall be used to determine the allowable height of all characters of the font. The uppercase letter "I" of the font shall be 3/16 inch (4.8 mm) minimum in height. Characters shall contrast with their background with either light characters on a dark background, or dark characters on a light background.

707.8 Braille Instructions. Braille instructions for initiating the speech mode shall be provided. Braille shall comply with 703.3.

ANSI 707.10 Braille Instructions. Braille instructions for initiating the speech mode shall be provided. Braille shall comply with Section 703.4.

708 Two-Way Communication Systems

ANSI 708 Two–Way Communication Systems

708.1 General. Two-way communication systems shall comply with 708.

ANSI 708.1 General. Accessible two–way communication systems shall comply with Section 708.

708.2 Audible and Visual Indicators. The system shall provide both audible and visual signals.

ANSI 708.2 Audible and Visual Indicators. The system shall provide both visual and audible signals.

708.3 Handsets. Handset cords, if provided, shall be 29 inches (735 mm) long minimum.

ANSI 708.3 Handsets. Handset cords, if provided, shall be 29 inches (735 mm) minimum in length.

708.4 Residential Dwelling Unit Communication Systems. Communications systems between a residential dwelling unit and a site, building, or floor entrance shall comply with 708.4.

708.4.1 Common Use or Public Use System Interface. The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface.

708.4.2 Residential Dwelling Unit Interface. The residential dwelling unit system interface shall include a telephone jack capable of supporting voice and TTY communication with the common use or public use system interface.