Section 508 Best Practices: The Civil Rights Complaint Portal: An Accessibility Journey
Description
This webinar session will provide an overview by staff from the U.S. Department of Justice (DOJ) and 18-F at the General Services Administration (GSA) on a collaborative effort to improve accessibility and user experience of DOJ’s Civil Rights Reporting Portal.
This project began with DOJ staff asking how it could overhaul the Civil Rights Reporting Portal and integrate accessibility as foundational to the new design to improve the usability and accessibility of the existing online portal used by the public to report concerns and discrimination. The team consolidated a complex process involving dozens of unique reporting pathways into a single streamlined accessible user experience.
In this webinar, project team members from DOJ and 18F will review their collaborative efforts to improve the functionality of the external user interface and the data collected and increase analysis and response efficiency. The enhanced site models accessibility for persons with disabilities, and the team continues to ensure that new features are vetted for accessibility.
The presenters will address pre-submitted questions as well as respond to participants questions during the live webinar.
Continuing Education Recognition Available
| Certificate | Credit hours |
|---|---|
| ACTCP | 1.5 |
| Certificate of Attendance | 1.5 |
Speakers:
Randy Abramson, Product Manager, U.S. Department of Justice / Civil Rights Division
Bill Laughman, Complaint Portal Administrator / Product Owner, U.S. Department of Justice / Civil Rights Division
Jacklynn Pham, User Researcher/Designer, Previously with 18F, GSA
Terri Youngblood, President and owner, Accessible Systems, Inc., 508 SME USDOJ
Session Questions
This session is accepting questions from registered users. After you have registered to participate in this session, you can submit your questions on your Account Manager page. Please note: the number of questions will be limited and submissions will be closed well before the session starts to provide time to prepare answers.
Privacy Statement
In order to register for this webinar you will need to create an account and provide, at a minimum, your name, email address, phone number, city, and country. If you do not wish to create an account, you may watch this webinar after it has been recorded. Webinars are typically posted two days after the live session. You can access previously recorded Section 508 webinars on the Great Lakes ADA Center Section 508 Best Practices Archives webpage. Be advised that in order to obtain continuing education credits, you must register and create an account. See Continuing Education Recognition Request Policy.