V701 General
V701.1 Scope
The provisions of Chapter 7 shall apply where required by Chapter 2 or where referenced by a requirement in this document.
V702 Notification Appliances
V702.1 General
Notification appliances in public areas shall comply with V702.
V702.2 U.S. Flag Passenger Vessels
U.S. flag passenger vessels shall provide visible notification appliances complying with section 18.5 of NFPA 72 (incorporated by reference, see “Referenced Standards” in Chapter 1).Visible notification appliances shall be activated upon activation of the passenger vessel general emergency alarm.
V703 Signs
V703.1 General
Signs shall comply with V703.Where both visual and tactile characters are required, either one sign with both visual and tactile characters, or two separate signs, one with visual, and one with tactile characters, shall be provided.
V703.2 Raised Characters
Raised characters shall comply with V703.2 and shall be duplicated in braille complying with V703.3.Raised characters shall be installed in accordance with V703.4.
Advisory V703.2 Raised Characters Signs that are designed to be read by touch should not have sharp or abrasive edges.
V703.2.1 Depth
Raised characters shall be 1/32 inch (0.8 mm) minimum above their background.
V703.2.2 Case
Characters shall be uppercase.
V703.2.3 Style
Characters shall be sans serif.Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.
V703.2.4 Character Proportions
Characters shall be selected from fonts where the width of the uppercase letter “O” is 55 percent minimum and 110 percent maximum of the height of the uppercase letter “I”.
V703.2.5 Character Height
Character height measured vertically from the baseline of the character shall be 5/8 inch (16 mm) minimum and 2 inches (51 mm) maximum based on the height of the uppercase letter “I”.
EXCEPTION
Where separate raised and visual characters with the same information are provided, raised character height shall be permitted to be ½ inch (13 mm) minimum.
V703.2.6 Stroke Thickness
Stroke thickness of the uppercase letter “I” shall be 15 percent maximum of the height of the character.
V703.2.7 Character Spacing
Character spacing shall be measured between the two closest points of adjacent raised characters within a message, excluding word spaces.Where characters have rectangular cross sections, spacing between individual raised characters shall be 1/8 inch (3.2 mm) minimum and 4 times the raised character stroke width maximum.Where characters have other cross sections, spacing between individual raised characters shall be 1/16 inch (1.6 mm) minimum and 4 times the raised character stroke width maximum at the base of the cross sections, and 1/8 inch (3.2 mm) minimum and 4 times the raised character stroke width maximum at the top of the cross sections.Characters shall be separated from raised borders and decorative elements 3/8 inch (9.5 mm) minimum.
V703.2.8 Line Spacing
Spacing between the baselines of separate lines of raised characters within a message shall be 135 percent minimum and 170 percent maximum of the raised character height.
V703.3 Braille
Braille shall be contracted (Grade 2) and shall comply with V703.3 and V703.4.
Advisory V703.3 Braille Contracted (Grade 2) braille is an abbreviated method of displaying words in braille.For example, the word “men” is displayed using the braille symbols for “m” and “en”.The word “women” would use the braille symbols for “w”, “o”, “m”, and “en”.Some grouping of letters have no contracted form, such as exit which would appear as “e”, “x”, “i”, and “t”.Also, numbers have no contracted form.Numbers in braille are created by using “a” to “j” for 1 to 0.By putting a “#” sign in front of the letter or letters the reader is told these are numbers not letters.Therefore, #abc means 123 and #aj means 10.
V703.3.1 Dimensions and Capitalization
Braille dots shall have a domed or rounded shape and shall comply with Table V703.3.1.The indication of an uppercase letter or letters shall only be used before the first word of sentences, proper nouns and names, individual letters of the alphabet, initials, and acronyms.
| Measurement Range | Minimum in Inches: Maximum in Inches |
|---|---|
| Dot base diameter | 0.059 (1.5 mm) to 0.063 (1.6 mm) |
| Distance between two dots in the same cell1 | 0.090 (2.3 mm) to 0.100 (2.5 mm) |
| Distance between corresponding dots in adjacent cells1 | 0.241 (6.1 mm) to 0.300 (7.6 mm) |
| Dot height | 0.025 (0.6 mm) to 0.037 (0.9 mm) |
| Distance between corresponding dots from one cell directly below1 | 0.395 (10 mm) to 0.400 (10.2 mm) |
Table Legend:
- Measured center to center.
V703.3.2 Position
Braille shall be positioned below the corresponding text.If text is multi-lined, braille shall be placed below the entire text.Braille shall be separated 3/8 inch (9.5 mm) minimum from any other tactile characters and 3/8 inch (9.5 mm) minimum from raised borders and decorative elements.
EXCEPTION
Braille provided on elevator car controls shall be separated 3/16 inch (4.8 mm) minimum and shall be located either directly below or adjacent to the corresponding raised characters or symbols.
V703.4 Installation Height and Location
Signs with tactile characters shall comply with V703.4.
V703.4.1 Height Above Finish Deck Surface
Tactile characters on signs shall be located 48 inches (1220 mm) minimum above the finish deck surface, measured from the baseline of the lowest tactile character and 60 inches (1525 mm) maximum above the finish deck surface, measured from the baseline of the highest tactile character.
EXCEPTION
Tactile characters for elevator car controls shall not be required to comply with V703.4.1.
V703.4.2 Location
Where a tactile sign is provided at a door, the sign shall be located alongside the door at the latch side.Where a tactile sign is provided at double doors with one active leaf, the sign shall be located on the inactive leaf.Where a tactile sign is provided at double doors with two active leafs, the sign shall be located to the right of the right hand door.Where there is no wall space at the latch side of a single door or at the right side of double doors, signs shall be located on the nearest adjacent wall.Signs containing tactile characters shall be located so that a clear deck space of 18 inches (455 mm) minimum by 18 inches (455 mm) minimum, centered on the tactile characters, is provided beyond the arc of any door swing between the closed position and 45 degree open position.
EXCEPTION
Signs with tactile characters shall be permitted on the push side of doors with closers and without hold-open devices.
V703.5 Visual Characters
Visual characters shall comply with V703.5.
EXCEPTION
Where visual characters comply with V703.2 and are accompanied by braille complying with V703.3, they shall not be required to comply with V703.5.2 through V703.5.9.
V703.5.1 Finish and Contrast
Characters and their background shall have a non-glare finish.Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.
Advisory V703.5.1 Finish and Contrast Signs are more legible for persons with low vision when characters contrast as much as possible with their background.Additional factors affecting the ease with which the text can be distinguished from its background include shadows cast by lighting sources, surface glare, and the uniformity of the text and its background colors and textures.
V703.5.2 Case
Characters shall be uppercase or lowercase or a combination of both.
V703.5.3 Style
Characters shall be conventional in form.Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.
V703.5.4 Character Proportions
Characters shall be selected from fonts where the width of the uppercase letter "O" is 55 percent minimum and 110 percent maximum of the height of the uppercase letter "I".
V703.5.5 Character Height
Minimum character height shall comply with Table V703.5.5.Viewing distance shall be measured as the horizontal distance between the character and an obstruction preventing further approach towards the sign.Character height shall be based on the uppercase letter “I”.
| Height to Finish Deck Surface From Baseline of Character | Horizontal Viewing Distance | Minimum Character Height |
|---|---|---|
| 40 inches (1015 mm) to less than or equal to 70 inches (1780 mm) | Less than 72 inches (1830 mm) | 5/8 inch (16 mm) |
| 72 inches (1830 mm) and greater | 5/8 inch (16 mm), plus 1/8 inch (3.2 mm) per foot (305 mm) of viewing distance above 72 inches (1830 mm) | |
| Greater than 70 inches (1780 mm) to less than or equal to 120 inches (3050 mm) | Less than 180 inches (4570 mm) | 2 inches (51 mm) |
| 180 inches (4570 mm) and greater | 2 inches (51 mm), plus 1/8 inch (3.2 mm) per foot (305 mm) of viewing distance above 180 inches (4570 mm) | |
| Greater than 120 inches (3050 mm) | Less than 21 feet (6400 mm) | 3 inches (75 mm) |
| 21 feet (6400 mm) and greater | 3 inches (75 mm), plus 1/8 inch (3.2 mm) per foot (305 mm) of viewing distance above 21 feet (6400 mm) |
V703.5.6 Height From Finish Deck Surface
Visual characters shall be 40 inches (1015 mm) minimum above the finish deck surface.
EXCEPTIONS
- Visual characters indicating elevator car controls shall not be required to comply with V703.5.6.
- Where the administrative authority requires signs to be mounted below 40 inches (1015 mm), V703.5.6 shall not apply.
V703.5.7 Stroke Thickness
Stroke thickness of the uppercase letter "I" shall be 10 percent minimum and 30 percent maximum of the height of the character.
V703.5.8 Character Spacing
Character spacing shall be measured between the two closest points of adjacent characters, excluding word spaces.Spacing between individual characters shall be 10 percent minimum and 35 percent maximum of character height.
V703.5.9 Line Spacing
Spacing between the baselines of separate lines of characters within a message shall be 135 percent minimum and 170 percent maximum of the character height.
V703.6 Pictograms
Pictograms shall comply with V703.6.
V703.6.1 Pictogram Field
Pictograms shall have a field height of 6 inches (150 mm) minimum.Characters and braille shall not be located in the pictogram field.
V703.6.2 Finish and Contrast
Pictograms and their field shall have a non-glare finish.Pictograms shall contrast with their field with either a light pictogram on a dark field or a dark pictogram on a light field.
Advisory V703.6.2 Finish and Contrast Signs are more legible for persons with low vision when characters contrast as much as possible with their background.Additional factors affecting the ease with which the text can be distinguished from its background include shadows cast by lighting sources, surface glare, and the uniformity of the text and background colors and textures.
V703.6.3 Text Descriptors
Pictograms shall have text descriptors located directly below the pictogram field.Text descriptors shall comply with V703.2, V703.3 and V703.4.
V703.7 Symbols of Accessibility
Symbols of accessibility shall comply with V703.7.
V703.7.1 Finish and Contrast
Symbols of accessibility and their background shall have a non-glare finish.Symbols of accessibility shall contrast with their background with either a light symbol on a dark background or a dark symbol on a light background.
Advisory V703.7.1 Finish and Contrast Signs are more legible for persons with low vision when characters contrast as much as possible with their background.Additional factors affecting the ease with which the text can be distinguished from its background include shadows cast by lighting sources, surface glare, and the uniformity of the text and background colors and textures.
V703.7.2 Symbols.
V703.7.2.1 International Symbol of Accessibility
The International Symbol of Accessibility shall comply with Figure V703.7.2.1.
V703.7.2.2 International Symbol of TTY
The International Symbol of TTY shall comply with Figure V703.7.2.2.
V703.7.2.3 Assistive Listening Systems
Assistive listening systems shall be identified by the International Symbol of Access for Hearing Loss complying with Figure V703.7.2.3.
V704 Telephones
V704.1 General
Public telephones shall comply with V704.
V704.2 Wheelchair Accessible Telephones
Wheelchair accessible telephones shall comply with V704.2.
V704.2.1 Clear Deck Space
A clear deck space complying with V305 shall be provided.The clear deck space shall not be obstructed by bases, enclosures, or seats.
Advisory V704.2.1 Clear Deck Space Because clear deck space is required to be unobstructed, telephones, enclosures and related telephone book storage cannot encroach on the required clear deck space and must comply with the provisions for protruding objects.(See Section V307).
V704.2.1.1 Parallel Approach
Where a parallel approach is provided, the distance from the edge of the telephone enclosure to the face of the telephone unit shall be 10 inches (255 mm) maximum.
V704.2.1.2 Forward Approach
Where a forward approach is provided, the distance from the front edge of a counter within the telephone enclosure to the face of the telephone unit shall be 20 inches (510 mm) maximum.
V704.2.2 Operable Parts
Operable parts shall comply with V309.Telephones shall have push-button controls where such service is available.
V704.2.3 Telephone Directories
Telephone directories, where provided, shall be located in accordance with V309.
V704.2.4 Cord Length
The cord from the telephone to the handset shall be 29 inches (735 mm) long minimum.
V704.3 Volume Control Telephones
Public telephones required to have volume controls shall be equipped with a receiver volume control that provides a gain adjustable up to 20 dB minimum.For incremental volume control, provide at least one intermediate step of 12 dB of gain minimum.An automatic reset shall be provided.
Advisory V704.3 Volume Control Telephones Amplifiers on pay phones are located in the base or the handset or are built into the telephone.Most are operated by pressing a button or key.If the microphone in the handset is not being used, a mute button that temporarily turns off the microphone can also reduce the amount of background noise which the person hears in the earpiece.If a volume adjustment is provided that allows the user to set the level anywhere from the base volume to the upper requirement of 20 dB, there is no need to specify a lower limit.If a stepped volume control is provided, one of the intermediate levels must provide 12 dB of gain.Consider compatibility issues when matching an amplified handset with a phone or phone system.Amplified handsets that can be switched with pay telephone handsets are available.Portable and inline amplifiers can be used with some phones but are not practical at most public phones covered by these requirements.
V704.4 TTYs
TTYs required at a public telephone shall be permanently affixed within, or adjacent to, the telephone enclosure.Where an acoustic coupler is used, the telephone cord shall be sufficiently long to allow connection of the TTY and the telephone receiver.
V704.4.1 Height
When in use, the touch surface of TTY keypads shall be 34 inches (865 mm) minimum above the finish deck surface.
EXCEPTION
Where seats are provided, V704.4.1 shall not apply.
Advisory V704.4.1 Height.A telephone with a TTY installed underneath cannot also be a wheelchair accessible telephone because the required 34 inches (865 mm) minimum keypad height can cause the highest operable part of the telephone, usually the coin slot, to exceed the maximum permitted side and forward reach ranges.(See Section V308).
Advisory V704.4.1 Height Exception.While seats are not required at TTYs, reading and typing at a TTY is more suited to sitting than standing.
V705 Two-Way Communication Systems
V705.1 General
Two-way communication systems shall comply with V705.
Advisory V705.1 General Devices that do not require handsets are easier to use by people who have a limited reach.
V705.2 Audible and Visual Indicators
The system shall provide both audible and visual signals.
Advisory V705.2 Audible and Visual Indicators A light can be used to indicate visually that assistance is on the way.Signs indicating the meaning of visual signals should be provided.
V705.3 Handsets
Handset cords, if provided, shall be 29 inches (735 mm) long minimum.
V706 Assistive Listening Systems
V706.1 General
Assistive listening systems shall comply with V706.
Advisory V706.1 General.Assistive listening systems are generally categorized by their mode of transmission.There are hard-wired systems and three types of wireless systems: induction loop, infrared, and FM radio transmission.Each has different advantages and disadvantages that can help determine which system is best for a given application.For example, an FM system may be better than an infrared system in some open-air assemblies since infrared signals are less effective in sunlight.On the other hand, an infrared system is typically a better choice than an FM system where confidential transmission is important because it will be contained within a given space.Induction loop systems, however, enable persons who use hearing aids (or cochlear implants) equipped with telecoils to use the system without needing a separate receiver and headset
The technical standards for assistive listening systems describe minimum performance levels for volume, interference, and distortion.Sound pressure levels (SPL), expressed in decibels, measure output sound volume.Signal-to-noise ratio (SNR or S/N), also expressed in decibels, represents the relationship between the loudness of a desired sound (the signal) and the background noise in a space or piece of equipment.The higher the SNR, the more intelligible the signal.The peak clipping level limits the distortion in signal output produced when high-volume sound waves are manipulated to serve assistive listening devices.
Selecting or specifying an effective assistive listening system for a large or complex venue requires assistance from a professional sound engineer who is knowledgeable about assistive technology and the communication needs of people with hearing loss.The Access Board has published technical assistance on assistive listening devices and systems (see www.access-board.gov).
V706.2 Receiver Jacks
Receivers required for use with an assistive listening system shall include a 1/8 inch (3.2 mm) standard mono jack.
V706.3 Receiver Hearing-Aid Compatibility
Receivers required to be hearing-aid compatible shall interface with telecoils in hearing aids through the provision of neck loops.
Advisory V706.3 Receiver Hearing-Aid Compatibility The telecoil is a circuit installed inside many hearing aids (and cochlear implants).When the hearing aid is set to the telecoil mode, the hearing aid can pick up the electromagnetic energy emitted from the neck loop which is connected to an infrared or FM receiver.Receivers that are not compatible with hearing aids include those connected to ear buds (which may require removal of hearing aids), and earphones and headsets that must be worn over the ear which can create disruptive interference in the transmission and can be uncomfortable for people wearing hearing aids.Some headsets can function as neck loops.An exception is provided in V219.3 regarding the requirement of V706.3 where induction loop systems are installed because a telecoil-equipped hearing aid or cochlear implant serves as a receiver.Where inductive loops are provided, inductive loop receivers should be available to ensure access to people with hearing loss who do not use hearing aids or cochlear implants.
V706.4 Sound Pressure Level
Assistive listening systems shall be capable of providing a sound pressure level of 110 dB minimum and 118 dB maximum with a dynamic range on the volume control of 50 dB.
V706.5 Signal-to-Noise Ratio
The signal-to-noise ratio for internally generated noise in assistive listening systems shall be 18 dB minimum.
V706.6 Peak Clipping Level
Peak clipping shall not exceed 18 dB of clipping relative to the peaks of speech.
V707 Automatic Teller Machines and Fare Machines
Advisory V707 Automatic Teller Machines and Fare Machines Interactive transaction machines (ITMs), other than ATMs, are not covered by Section V707.However, for entities covered by the ADA, the U.S. Department of Justice regulations that implement the ADA provide additional guidance regarding the relationship between these requirements and elements that are not directly addressed by these requirements.Federal procurement law requires that ITMs purchased by the Federal government comply with standards issued by the Access Board under Section 508 of the Rehabilitation Act of 1973, as amended.This law covers a variety of products, including computer hardware and software, websites, phone systems, fax machines, copiers, and similar technologies.For more information on Section 508 consult the Access Board’s website at www.access-board.gov.
V707.1 General
Automatic teller machines and fare machines shall comply with V707.
Advisory V707.1 General If fare cards have one tactually distinctive corner they can be inserted with greater accuracy.Token collection devices that are designed to accommodate tokens which are perforated can allow a person to distinguish more readily between tokens and common coins.Place accessible gates and fare vending machines in close proximity to other accessible elements when feasible so the facility is easier to use.
V707.2 Clear Deck Space
A clear deck space complying with V305 shall be provided.
V707.3 Operable Parts
Operable parts shall comply with V309.Unless a clear or correct key is provided, each operable part shall be able to be differentiated by sound or touch, without activation.
V707.4 Privacy
Automatic teller machines shall provide the opportunity for the same degree of privacy of input and output available to all individuals.
Advisory V707.4 Privacy In addition to people who are blind or visually impaired, people with limited reach who use wheelchairs or have short stature, who cannot effectively block the ATM screen with their bodies, may prefer to use speech output.Speech output users can benefit from an option to render the visible screen blank, thereby affording them greater personal security and privacy.
V707.5 Speech Output
Machines shall be speech enabled.Operating instructions and orientation, visible transaction prompts, user input verification, error messages, and all displayed information for full use shall be accessible to and independently usable by individuals with vision impairments.Speech shall be delivered through a mechanism that is readily available to all users, including but not limited to, an industry standard connector or a telephone handset.Speech shall be recorded or digitized human, or synthesized.
EXCEPTIONS
- Audible tones shall be permitted instead of speech for visible output that is not displayed for security purposes, including but not limited to, asterisks representing personal identification numbers.
- Advertisements and other similar information shall not be required to be audible unless they convey information that can be used in the transaction being conducted.
- Where speech synthesis cannot be supported, dynamic alphabetic output shall not be required to be audible.
Advisory V707.5 Speech Output If an ATM provides additional functions such as dispensing coupons, selling theater tickets, or providing copies of monthly statements, all such functions must be available to customers using speech output.To avoid confusion at the ATM, the method of initiating the speech mode should be easily discoverable and should not require specialized training.For example, if a telephone handset is provided, lifting the handset can initiate the speech mode.
V707.5.1 User Control
Speech shall be capable of being repeated or interrupted.Volume control shall be provided for the speech function.
EXCEPTION
Speech output for any single function shall be permitted to be automatically interrupted when a transaction is selected.
V707.5.2 Receipts
Where receipts are provided, speech output devices shall provide audible balance inquiry information, error messages, and all other information on the printed receipt necessary to complete or verify the transaction.
EXCEPTIONS
- Machine location, date and time of transaction, customer account number, and the machine identifier shall not be required to be audible.
- Information on printed receipts that duplicates information available on-screen shall not be required to be presented in the form of an audible receipt.
- Printed copies of bank statements and checks shall not be required to be audible.
V707.6 Input
Input devices shall comply with V707.6.
V707.6.1 Input Controls
At least one tactilely discernible input control shall be provided for each function.Where provided, key surfaces not on active areas of display screens, shall be raised above surrounding surfaces.Where membrane keys are the only method of input, each shall be tactilely discernible from surrounding surfaces and adjacent keys.
V707.6.2 Numeric Keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout.The number five key shall be tactilely distinct from the other keys.
Advisory V707.6.2 Numeric Keys Telephone keypads and computer keyboards differ in one significant feature, ascending versus descending numerical order.Both types of keypads are acceptable, if the computer-style keypad is organized similarly to the number pad located at the right on most computer keyboards, and does not resemble the line of numbers located above the computer keys.
V707.6.3 Function Keys
Function keys shall comply with V707.6.3.
V707.6.3.1 Contrast
Function keys shall contrast visually from background surfaces.Characters and symbols on key surfaces shall contrast visually from key surfaces.Visual contrast shall be either light-on-dark or dark-on-light.
EXCEPTION
Tactile symbols required by V707.6.3.2 shall not be required to comply with V707.6.3.1.
V707.6.3.2 Tactile Symbols
Function key surfaces shall have tactile symbols as follows: Enter or Proceed key: raised circle; Clear or Correct key: raised left arrow; Cancel key: raised letter ex; Add Value key: raised plus sign; Decrease Value key: raised minus sign.
V707.7 Display Screen
The display screen shall comply with V707.7.
V707.7.1 Visibility
The display screen shall be visible from a point located 40 inches (1015 mm) above the center of the clear deck space in front of the machine.
V707.7.2 Characters
Characters displayed on the screen shall be in a sans serif font.Characters shall be 3/16 inch (4.8 mm) high minimum based on the uppercase letter "I".Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.
V707.8 Braille Instructions
Braille instructions for initiating the speech mode shall be provided.Braille shall comply with V703.3.
